Frequently asked questions

Listing management costs 12%, listing + guest communication 15% and full management 20%, excl. VAT and only on realised rental income. No setup fees, no exit fees, no hidden costs.

No. You can cancel monthly, without an exit fee. You stay because it works.

The cleaning fee is charged to the guest per stay, so it doesn't come out of your income.

Guest payments always go directly from the platform (Airbnb, Booking.com) to your own bank account. We never have access to it. Our fee is invoiced separately, never deducted from your income.

Yes. For portfolios, residences and developers we make a proposal for the whole portfolio, with one contact, one report and a rate that drops as you grow.

Of course. You can block dates for personal use at any time, at no extra cost.

Airbnb, Booking.com, Vrbo and Google Vacation Rentals, with a professional listing and an attractive presentation.

With a professional dynamic pricing strategy that responds daily to demand, seasons, local events, occupancy and booking behaviour. Software spots market opportunities, and we personally fine-tune your base price every week.

Yes. Your listing and your reviews stay in your name. If you already rent out, we join as co-host.

You remain insured as the owner. We make an inventory before the first guest, check every stay, and handle damage claims with the platform and the guest.

You get a clear report every month, on a fixed date: occupancy, nightly rate, income, costs and reviews.

In Belgium, tourist accommodation has to be registered with the regional authority: Toerisme Vlaanderen, Brussels Economy and Employment or the Walloon authorities. In Dubai you need a holiday-home permit from DET. We prepare the formalities with you.

Not always. Co-ownership rules in Belgium or building and developer rules in Dubai can limit it. We check this before you spend anything.

No. We prepare the paperwork and explain what applies, but for legal or tax questions about your own situation, please speak to a lawyer, notary or accountant.

From the first call to the first guest takes about three weeks, depending on the paperwork and the state of the property.

Not at all. Most owners who start with us have never done it before. We guide you from the rules to the first guest.

Across Belgium, with Ghent as our home base, and in Dubai's main districts.

Book directly via Airbnb or Booking.com, or send us a request.

Before arrival you receive clear instructions about access, the stay and the house rules.

We are reachable by phone and e-mail, and we help quickly in urgent situations.

On the listing of each stay and in your booking confirmation.

Yes, fresh bed linen and towels are provided unless stated otherwise.